9/2/2023 0 Comments Zendesk pricing![]() ![]() With an overall score of 4.5/5, it's more than a respectable option as it has robust customization and features offerings, as well as better team management functionality than Zendesk, allowing managers to more effectively manage their teams through the platform. If you're looking for a Zendesk alternative that is a bit more affordable, Freshdesk is your best bet. Simply put, you get what you pay for and, with Zendesk, you pay a lot to get a lot. Still, even with this ding, Zendesk was still makes our top spot because of the sheer functionality available. The only downfall for Zendesk is the price, which is definitely on the expensive side, which helped it receive one of the lower scores for pricing at 3.2/5. These plans also provide robust customer feedback tools and data analytics, which is why the cost a bit extra. This high score is the result of massive functionality across the customer service spectrum, including email, social, live chat, and SMS communication and ticketing channels built into all Suite plans, starting at only $49 per user, per month. In fact, Zendesk's 4.6/5 for features is the highest be a substantial margin, with only Freshdesk, Zoho Desk, and Microsoft Dynamics getting close at 4.2/5 in our research. ![]() This boils down to its excellent customization options, robust help and support, and the largest feature catalog of any other helpdesk software on our list. Zoho Desk vs.Zendesk stands alone at the top of our helpdesk software research, netting an overall score of 4.7/5 in our research. You might also want to compare Jitbit with other ticketing systems by price and features.įreshdesk vs. You will get the entire source codes and you will be able to make any changes you like. You can purchase a license with source codes and do whatever you want with it. It comes with an automatic installer, so you don't even need to have much skills to set it up. Besides the hosted version we offer a package you can install on your own server. You may be worried that you'll miss some of the Zendesk features, but don't be: our app was in active development for the last six years, by now we have all the must have features and plenty of nice-to-have ones.īesides the standard customization options like uploading your logo, changing colors and styles, we offer two more options Zendesk never would: Our Helpdesk is designed for people who will have to stare at it all day, every workday. Keeping the app easy to use is our highest priority. Features take screen space and distract you from doing your job. Some of our existing customers switched to our Helpdesk from Zendesk for this reason. Let's be honest, you won't ever use all Zendesk features. The hidden costs you pay for maintaining your servers, Windows and MS SQL licenses, upgrading the app with every new release (involves a lot a of work) outweigh all the savings. ![]() While our "hosted" pricing might look scary we strongly recommend going for HOSTED version vs the on-premise one. $208 a month for 9 users + $24 per extra user * 36 months $1,699 purchase + $849 upgrade (* 2 years, optional) If you're looking for an online support software system, these are the reasons to consider our web based help desk: You might also want to check the other ticketing systems price and feature comparisons. We get a lot of inquiries asking to compare Jitbit with Zendesk by price and qualities, so we created this comparison page.
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